| A user cannot sign in | Check the login in Users, and look at Last Login and Action Logs (Chapter 4). Use Login as User to reproduce the problem. |
| A user cannot see or do something | Open the user's role in Role Management and check the permission (Chapter 5). |
| A user or item is missing | Clear Search and FILTER, then look again. Check Trash in case it was deleted (Chapter 7). |
| A tracker stays offline | Check the unique ID and the model in Trackers (Chapter 3), and check that the device is powered and sending data. |
| A report is missing a table | Open the template in Report Template Generator and check its Tables List (Chapter 6). |
| You do not know what happened | Search Action Logs for the date and time (Chapter 4). |
